Privacy Policy

This Privacy Policy explains how [Company Legal Name], doing business as “Gautam Gaming” (“we,” “us,” or “our”), collects, uses, discloses, and safeguards personal information when you use our website, live-chat services, accounts, and related features (the “Service”). It applies to information about players, prospective players, and website visitors. By using the Service, you agree to this Policy. If you do not agree, please do not use the Service.

1. Information we collect

We collect the following categories of personal information:

• Identifiers & contact data — name, username, phone number, email address, postal/billing address, and similar identifiers.
• Age & identity-verification data — date of birth or age confirmation and, where required, government-ID details, a selfie/liveness check, or other documents used to verify identity, age, and residency.
• Financial & transaction data — payment-method details (processed by our payment partners), deposit/load/payout amounts and history, and the Game Platform account you designate. We do not store full card numbers; these are handled by our payment processors.
• Communications — the content of chats, messages, and support requests, and records of our interactions with you.
• Device & usage data — IP address, device and browser type, operating system, pages viewed, referring URLs, approximate location derived from IP, and interactions with the Service, collected through cookies and similar technologies.
• Compliance data — information used for fraud prevention, anti-money-laundering screening, and sanctions/PEP checks.

We collect this information directly from you, automatically through your use of the Service, and from third parties such as payment processors, identity-verification vendors, fraud-prevention services, and analytics providers.

2. How we use information

• to provide, operate, and improve the Service, including processing deposits, loads, and payouts;
• to verify your age, identity, residency, and eligibility, and to administer sweepstakes entries and promotions;
• to communicate with you, respond to support requests, and send service and transactional messages;
• to detect, prevent, and investigate fraud, abuse, security incidents, and prohibited or unlawful activity;
• to comply with legal obligations, including anti-money-laundering, tax, and recordkeeping requirements, and to respond to lawful requests;
• to enforce our Terms of Service and other policies, and to protect our rights, users, and the public;
• with your consent where required, to send marketing or promotional communications (you may opt out at any time).

3. How we share information

We do not sell your personal information for money. We may share it with:

• Service providers — payment processors, identity-verification and fraud-prevention vendors, cloud hosting, communications, and analytics providers that process data on our behalf under contract;
• Game Platforms — limited information necessary to load balances or process redemptions you request;
• Legal & safety — law enforcement, regulators, or other parties when required by law, subpoena, or court order, or to protect rights, safety, and property, or to investigate fraud or violations;
• Business transfers — a successor entity in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy;
• With your direction or consent — to others when you ask us to or otherwise agree.

Some U.S. state laws treat certain analytics or advertising cookie activity as a “sale” or “sharing.” See Your privacy rights below for how to opt out.

4. Cookies and similar technologies

We and our providers use cookies, web beacons, local storage, and similar technologies to keep you signed in, remember preferences, secure the Service, measure performance, and understand usage. You can control cookies through your browser settings and, where offered, through an on-site preference control. Blocking some cookies may affect how the Service works. We honor recognized opt-out signals (such as Global Privacy Control) where required by law.

5. Data retention

We keep personal information for as long as needed to provide the Service and for legitimate business and legal purposes — including fraud prevention, dispute resolution, and compliance with anti-money-laundering, tax, and recordkeeping laws, which may require us to retain certain transaction and verification records for several years after your last activity. When information is no longer needed, we delete or de-identify it.

6. Security

We use administrative, technical, and physical safeguards designed to protect personal information, such as encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your credentials confidential and for notifying us of any suspected unauthorized access.

7. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or receive a portable copy of your personal information; to opt out of the “sale” or “sharing” of personal information and of targeted advertising; to limit the use of sensitive personal information; and to not be discriminated against for exercising your rights. Residents of California (CCPA/CPRA) and of other states with comprehensive privacy laws have these or similar rights.

To exercise a right, contact us at support@gautamgaming.com or through the Contact page. We will verify your request and respond within the time required by law. You may use an authorized agent where permitted. If we decline a request, you may appeal by replying to our decision. We do not knowingly sell or share the personal information of consumers under 16.

8. Children’s privacy

The Service is intended only for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it. If you believe a minor has provided us information, contact us immediately.

9. Third-party links and services

The Service may link to or interoperate with third-party sites and Game Platforms that have their own privacy practices. We are not responsible for those practices, and we encourage you to review their policies.

10. U.S.-based processing

The Service is operated from and intended for use within the United States. If you access it from outside the U.S., you understand that your information will be processed in the U.S. under U.S. law.

11. Changes to this Policy

We may update this Policy from time to time. We will revise the “Last updated” date above and, for material changes, provide additional notice where appropriate. Your continued use of the Service after changes take effect means you accept the updated Policy.

12. Contact us

For privacy questions or requests, contact us through live chat, our Contact page, or by email at support@gautamgaming.com. Mailing address: [Registered Business Address].